Which of the following is an example of therapeutic communication?

• A. Why did you act that way?
• B. How did it make you feel when she said that?
• C. Because you should be patient.
• D. You must stop complaining.

Answer: (B)

Therapeutic communication focuses on helping the person express feelings and thoughts in a nonjudgmental, exploratory way. Asking how something made them feel invites reflection and emotion, which fosters rapport, validation, and a sense of being understood. This open-ended approach encourages discussion and self-awareness rather than directing, judging, or dismissing the person.

The other options push toward judgment, instruction, or dismissal rather than dialogue. Asking why someone acted a certain way can feel accusatory and may cause defensiveness. Telling someone they should be patient gives a directive rather than inviting their perspective. Telling them to stop complaining dismisses their feelings and shuts down communication.